The 11 Best Live Chat Software Options to Consider: If you don’t mind paying a bit for one of HubSpot’s paid packages, you can unlock custom logic for bots, more inboxes to split conversations between departments, and a lot more. Set a customized welcome greeting with prompts to get email or phone contact info or use a bot to handle simple ticket creation, lead qualification, or booking an appointment. This platform makes it easy to field questions, concerns, and all manner of conversations from your website. You can use it for free with or without HubSpot’s CRM, though by using both you’ll unlock a lot of convenience without paying anything more. HubSpot has long been generous with the free versions of their tools and HubSpot Live Chat is no exception.
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